ISO/IEC 20000 is the first international standard for IT service management. IT Service Management with an integrated set of management processes for effective delivery of services to customers.ISO 20000:1-2011 is based on the ITIL (Information Technology Infrastructure Library) framework. ISO 20000 certification prescribes that the organization has adequate controls and procedures in place to consistently deliver a cost effective and quality IT service.
ISO/IEC 20000 designed to help organizations develop integrated processes necessary to deliver effective managed IT services to customer.The scope includes:
ISO 20000-1:2005 is the First version of IT Service Management System standard which is applicable to all Information technology service providers and organization depending on information technology relate to their business activities.
By certifying your business to ITSM system against ISO/IEC 20000-1 can bring the following benefits to your organization.